Your Privacy Matters to Us
We built hermes4d around your account security and data protection. Every deposit through DANA, OVO, GoPay or QRIS, every table session, and every sportsbook bet stays encrypted and...
Policy Scope & Jurisdiction
hermes4d operates under the laws of supported regions in Indonesia where local gaming regulations permit. We collect personal data — your name, email, phone number, payment method and account activity — to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and prevent fraud. Your data is stored on secure servers and shared only with payment partners and compliance authorities
where required by law. We do not sell your information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why Your Data Is Safe Here
SSL Encryption
All communication between your device and hermes4d servers uses 256-bit SSL encryption, the same standard banks use to protect financial...
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations are audited annually. We never store full card or wallet credentials on our servers.
Fraud Detection
Our system monitors account activity in real time. Unusual login patterns or deposit attempts trigger automatic verification to protect your...
Compliance Audits
We undergo quarterly security audits by independent third-party firms to ensure our privacy practices meet Indonesia's data protection standards.
Staff Training
Every hermes4d team member handling customer data completes mandatory privacy and security training annually. Access is role-based and logged.
Incident Response
If a data breach occurs, we notify affected users within 48 hours and work with authorities to investigate and prevent...
Consistency Across Our Platforms
| Desktop & Mobile | Privacy protections are identical whether you access hermes4d on your laptop or phone. Data encryption and fraud detection run on both platforms. |
|---|---|
| Live Casino & Slots | Your personal information is handled the same way in our live dealer rooms and slot lobbies. Payment data flows through the same secure channels. |
| Sportsbook Markets | Betting activity in our sportsbook is logged and protected with the same encryption as casino sessions. No separate data silos. |
| Account History | All your account activity — deposits, withdrawals, game sessions — is stored in one encrypted record accessible only to you and our compliance team. |
| Payment Methods | Whether you fund your account via DANA, OVO, GoPay or QRIS, your payment details follow the same security protocols and are never shared between methods. |
| Withdrawal Requests | When you request a payout, we verify your identity using the same data we collected at signup. Funds return to your original payment method securely. |
| Policy Updates | If we change this privacy policy, we notify you via email and in-app message at least 30 days before the change takes effect. Your consent is required. |
What We Protect
Identity Verification
We collect your name, date of birth and ID number to comply with Indonesia's anti-money-laundering regulations and prevent account fraud.
Contact Information
Your email and phone number let us send account alerts, password resets and policy updates. We never share these with marketers or third parties.
Payment Records
Deposit and withdrawal history is encrypted and stored separately from your personal details. Only you and our finance team can access transaction logs.
Gaming Activity
Your session history, game preferences and betting patterns are logged for account security and to detect unusual activity that might signal fraud.
Device Information
We record your IP address, browser type and device ID to recognize your devices and flag logins from unfamiliar locations automatically.
Communication Logs
Support chat transcripts and emails are kept for 12 months to resolve disputes and improve our service. You can request deletion after that period.